What is Idealpos Engage?
Idealpos Engage combines the powerful Idealpos loyalty tools and behavioural messages triggered by Talkbox, retention experts Impact Data's digital marketing application. Idealpos Engage has been designed to solve the four key areas of friction and frustration for businesses and their loyalty program
Taking the friction out of loyalty is easy with Idealpos Engage.
Idealpos Engage will help your business:
- Get customer details and build a valuable database
- Know when customers have stopped visiting
- Solve the problem of customers losing physical or stamp cards and missing out on rewards
- Understand your loyalty liability
The 3 simple steps to Hands-Free digital loyalty
Don't have a loyalty program yet? Don't worry, we have got you covered.
If you are new to loyalty and looking to design the right program for your business, we have developed a helpful guide to make sure you launch successfully. Designing your loyalty program is more than just choosing between points and stamps! Our Idealpos Engage Loyalty Cheat Sheet is full of all the tips you need to design, launch and leverage your program successfully.
Idealpos by Oolio CEO Louis Badham talks about partnering with Impact Data to deliver Idealpos Engage:
“A number of Idealpos clients were using our loyalty features but the thing they all had in common was that they could be working harder for the business. That’s why we partnered with customer engagement and retention experts, Impact Data to build Idealpos Engage.
We knew that venues that engage their customers when they aren’t on premise with well timed messages drive more visits. In fact we know that customers receiving behaviour triggered messages are 5x times more likely to visit.
Having a loyalty program can be a great asset to any business but if you are just waiting for your loyal customers to turn up and show their card to earn rewards you are missing out on the full potential of your asset.
We are so pleased to offer Idealpos Engage directly and via our Reseller network to support Idealpos customers drive more value and revenue from their loyalty investment.
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- Louis Badham
Hear from Macksville Hotel Venue Manager Karl Spar:
“Working with our Idealpos Reseller and the Idealpos Engage team has been great. We were a new customer to Idealpos and rolled out straight away with loyalty. Transitioning from plastic cards has been fantastic as it has sped up service and more importantly it’s a great experience for our customers. In only a couple of months over 70% of new and existing customers have already gone digital and the automated messages have helped keep customers coming back. If they miss an expected visit, an email or SMS with a Free Drink voucher is sent automatically and it works!
Plus with all of our customers in TalkBox we are able to communicate about all the happenings at the pub to keep building connections with our customers.
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- Karl Spar
FAQ's
A customer’s Idealpos loyalty program is connected to Impact Data’s digital marketing application TalkBox. The data of all customers is analysed and added to the account daily. Based on profile information, loyalty metrics and whether a customer has visited we may trigger a message to get them back to your business.
You will need to be on Version 9 and have 2D scanners to scan the member card. Other Idealpos loyalty features can drive your program like adding online ordering, digital screens, kiosks and even a loyalty app.
Fantastic, your Idealpos Reseller is able to sell you the upgrade and support you locally.
In order to drive engagement and retention, a successful loyalty program needs to be able to communicate with customers when they are not on-premise. The reminder of the value of the program via email and SMS can drive customers to loyalty rewards more quickly and keep your brand top of mind.
By targeting your less frequent customers with well timed messages and offers you will create a visit that you wouldn’t have otherwise gotten.
Absolutely. During set up we will create a series of vouchers designed to drive more visits and you can work with yoru Reseller or Idealpos Support to set up others. We also have a handy guide for self-service.
Yes you do. Neither Idealpos or Impact Data have any ownership of your data.
Your team will be given access to your TalkBox account and receive training materials and support to help you send emails and SMS messages to stay in touch with your customers.
Yes. Whether you are franchised or company owned we have the right structure and tools to support you. In fact both Idealpos and Impact Data work with many large, multi-site and franchised businesses.