Did you know up to 65% of your customers don't return?
5Loyalty and TalkBox by Impact Data have partnered to change that statistic for your multi-site business.
Turn first-time customers into loyal regulars automatically and get a return on your loyalty investment.
The power of 5Loyalty is in creating a loyalty program that works for your business. The combination of flexible loyalty tools, online ordering and gift cards creates the right loyalty solution for your business.
When you add the automated marketing of TalkBox by Impact Data, customers are 5x more likely to visit. TalkBox knows when to watch frequent customers, target for another visit or incentivise a lapsing customer. It's like having a team of analysts running your loyalty engagement and retention program to maximise your return on investment.
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Learn how Holy Cow! Generated 5.5ROI with 5Loyalty and TalkBox by Impact Data
To strengthen relationships with its growing customer community, Holy Cow! uses 5Loyalty, alongside TalkBox by Impact Data; together these platforms help Holy Cow! engage customers at key moments, encourage repeat visits, and deliver targeted communications that drive measurable business results.
How it Works
- We connect TalkBox to your 5Loyalty Program
- Analyse the customer, transaction and loyalty data
- Send the right message, at the right point, with the right offer, branded to your business to get your customers back; automatically
- PLUS, all your marketing ready data is in one simple to navigate and use digital communications platform for you to engage your customers in new promotions, new store openings and local area marketing
Some of the Brands We Work With
Hear From Some of our Delighted Customers
Achieving a 5x ROI in just two and a half months has been a fantastic result for us. So far, this has been the strongest marketing channel we have developed in early 2026, demonstrating the value of personalised customer communications and loyalty-driven campaigns.
- Louis Gerbig, Marketing Manager of Holy Cow!
Why our Partnership Delivers
5Loyalty was built to help customers create a more engaging digital ordering and loyalty experience with their customers. We know brands want flexibility delivered simply so we created a range of loyalty metrics and plans that can support independent and multi-site businesses.
We partnered with Impact Data because they understand how to use data to drive a result. We know clients rarely have internal expertise to analyse their data and know when a customer is trending away; with TalkBox you don't need to.
- Russell Phillippe, Founder of 5Loyalty
Loyalty programs without a communications and engagement strategy are just giving away margin to customers who were already coming in. The advent of digital ordering and loyalty has meant we are able to help businesses and brands understand exactly where a customer is in their loyalty journey and act accordingly.
When TalkBox is connected to a partner like 5Loyalty, we help solve an age-old issue - when has my customer stopped visiting and what can I do about it?
Our partnership means you don't need to worry about that; we will do all the heavy lifting to ensure we target customers at exactly the right time to get them to return.
- Lachlan Opray, Managing Director of Impact Data
FAQ's
When you start your journey with 5Loyalty, you can opt to get TalkBox as part of your loyalty offering from the very beginning. It's one decision: loyalty and an ROI. Our teams have worked together extensively to ensure that onboarding, activating and ongoing support and management are seamless, and we are here to help you drive more visits and revenue from your loyalty investment.
In order to drive engagement and retention, a successful loyalty program needs to be able to communicate with customers when they are not on-premise. Reminding customers of the value of the program via email and SMS drives them back to redeem their rewards more quickly and keeps your brand top of mind. By targeting your less frequent customers with well timed messages and offers you will create a visit that you wouldn't have otherwise gotten.
Absolutely. During set up we will create a series of vouchers designed to drive more visits, and you can work with your 5Loyalty or Impact Data support team to set up others. We also have a handy guide for self-service.
Absolutely, with all your loyalty customers in one place, it's easy to send your own brand and promotional messages. When you become a TalkBox customer, we provide you with training materials, videos and access to our Learning & Support Centre, plus you can always reach out to our support team at support@impactdata.com.au for a prompt response to your query.
Yes you do. Neither 5Loyalty nor Impact Data have any ownership of your data.
Our solution can support multiple sites under a central marketing function. Communicate with customers based on location or send your message nationwide across multiple locations in the one loyalty program. Together we can support your business as it grows.
Impact Data can work with you to help show the engagement from your customers, voucher redemptions and even your NPS score. Plus, we can support your reporting platform to help you get a better view of your overall performance.
Get in touch with your 5Loyalty account manager, or book a demo above, and our teams will guide you through onboarding, connecting your loyalty program to TalkBox and getting your first automated campaigns live.